We’re Hiring – MediStays Supply Team

Account Manager: Commercial Accommodation Partnerships

Applications close 19th December 2023.

1 x Full Time Role available: 38 hrs/week across 5 days per week
Hybrid working environment:  Work from home (3 days per week) and our East Melbourne VIC office (2 days/week).

About Us

MediStays provides a comprehensive, Australia-wide booking service for patients, carers and families seeking accommodation for health, disability and medical travel. While some guests are travelling for medical appointments or specialist care, others have been discharged from hospital and require interim accommodation to support new or lifelong disabilities.

The common thread for guests referred to our service is their gratitude for the positive impact MediStays makes on their medical journey. This is your opportunity to work for a values driven organisation making a positive social impact.

Our team have deep insights into the accommodation needs of our community, including those with serious medical illnesses, new and lifelong disabilities. Every day we are driven by our values; to be caring, innovative, credible, and informative.

The Role

The role of Account Manager for MediStays Commercial Accommodation Partnerships presents an outstanding opportunity for a values-driven individual who is passionate about making a positive social impact.  

As an Account Manager, you will be immersed in a values driven environment and will play an important role in securing trusted and relevant accommodation for MediStays guests. You will help build and strengthen MediStays portfolio of commercial hotels and apartments by identifying, onboarding and maintaining partnerships aligned with the needs of our community.

In this role, you will embrace the opportunity to work in a lean and rapidly evolving environment, whilst striving to achieve our ambitious future goals. Together, our team challenge each other to improve MediStays outcomes and work together to develop and apply practices and frameworks that deliver impact. While we are extremely hard-working and focused, we are constantly rewarded by the work we do and humbled by the positive difference we make. 

Key Accountabilities

Account Management Working within our Supply Team, you will onboard and manage a portfolio of accommodation partners who are highly aligned with the needs of people on a health or disability journey.

• You will assess the suitability and relevance of accommodation partnerships for MediStays using our priority matrix (including property type, rate structure and location).
• You will prioritise the acquisition of potential partners based on agreed conditions and timeframes.
• In accordance with MediStays guidelines and in collaboration with your manager, you will lead the end-to-end acquisition of properties, including contracting, securing rates and verifying facilities.
• In collaboration with our content publishers, you will facilitate in preparing properties for listing, including sourcing photos, accessibility reports and connecting channel managers.
• Following listing approval, you will work with our content publishing team to perform test bookings and nurture properties through to ‘go-live’ status.
• You will continuously foster active partnerships and ensure conditions are optimised to support our community.

Teamwork, Communication and Interpersonal Skills: “Soft skills” are highly valued at MediStays to strengthen and optimise our team culture and performance, sustaining a great working environment and ultimately benefitting our community. In this role, you will: 

• Maintain exceptional and timely communication with internal teams and external partners.
• Work effectively and positively as a member of the MediStays team to achieve shared organisational goals.
• Actively participate in meetings and workshops, including active listening and open-mindedness.
• Maintain and nurture positive relationships with colleagues and external stakeholders.
• Provide and receive feedback in a supportive manner.
• Respond quickly and proactively escalate concerns to your manager when necessary.

Operational and Quality Improvement: MediStays is an agile business, where we constantly focus on optimising operational workflows and efficiencies to support our community.

• By utilising internal systems, you will effectively manage documentation and a pipeline of property onboarding.
• You will work to agreed processes and timelines.
• You will utilise shared platforms to keep communications transparent and up to date across the organisation.
• Your attention to detail and pride in the quality of your work will ensure the highest quality listings and service to our partners and community.

Experience and Qualifications

To achieve excellence in this role, you will bring a positive, can-do attitude and willingness to learn. Industry experience and qualifications in the accommodation or tourism sectors are helpful, but not obligatory, as we will invest in you and support you to learn your role over time.

Our Commitment to You

At MediStays, we are passionate about recruiting a values aligned team. As an inclusive organisation, we encourage diversity and the contributions of every team member. We invest in every employee from the moment you join us, from comprehensive onboarding and training through to ongoing support and professional development opportunities and internal promotions. In addition to your remuneration package, we provide you with a laptop computer, additional monitor, phone and headset. 

What Our Team Says

“We work both in and out of the office, and our directors trust us to produce first-rate work and results. I work hard to maintain that level of trust, which keeps me engaged and excited — but at the same time, I love that my job enables me to have a great work/life balance and enables me to be present for my family when I’m not working.”

“MediStays as a company is always changing, always evolving, and I get a front row seat watching the process of a simple idea grow into a leading, nationwide business. Every day is different, and it is a constant journey.”

To Apply

For a confidential discussion or to apply for this role, please address your letter of application and curriculum vitae to Allyson Osborne, Head of Supply Portfolio

Please submit your expression of interest and application at the end of this page. Please note, only shortlisted candidates will be contacted for interview.